Shipping policy

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Returns and exchanges

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Who are you?

Essex Drinks are an online Drinks Retailer specialising in Beers, Wines, Spirits and Soft Drinks that aren’t always found on every street corner at great prices. Our Mission is to give outstanding customer service and continue to expand our product range to meet the demands of customers who are searching for something a bit different!

How can I get in touch?

Please use our contact form here

What are your operating hours?

Our standard opening hours for Customer Service are 8am-5pm Monday to Friday (excluding Bank Holidays), and we’ll try to respond to all messages received inside those hours within 1 hour.

Can I order by Phone?

We can’t accept phone orders due to data protection – it’s our priority to protect your payment information. If you are having issues placing an order, please contact us

How long will my order take to arrive?

All orders are sent via DPD or Royal Mail Tracked our standard lead times can be found here: https://essexdrinks.com/pages/delivery-info
Lead times vary depending on service selected and postcode. DPD/Royal Mail will contact you directly using Mobile Phone and/or email addresses provided with tracking details upon dispatch.
Please see up to date information on delivery times on our delivery information page

Due you offer timed/next day/weekend Services?

Currently, our standard service offered is 2-4 working days and we don’t offer any upgrades to this, however, it’s possible we will be able to offer these upgraded premium services soon.

I’ve placed an order – what next?

1. You will receive an email confirmation. This will be sent to the address you give us at checkout and should be with you within a couple of minutes. If you can’t find it – please check your junk/spam!
2. We’ll pick, pack and dispatch the order according to the timescales above at a minimum
3. We’ll send you an email to let you know we’ve packed it and it’s ready to leave
4. For Courier orders, DPD will be in touch directly to give ETA’s of delivery and let you reschedule/give safe place instructions etc… directly

How will my order be sent?

We offer delivery services from Royal Mail, DPD, and for really large orders, from Pallet Distributors. The delivery options and costs offered depend on the weight of the Order and the Postcode being delivered to and are selected at checkout.

What if I receive a wrong item?

If you receive an incorrect item, please contact our Customer Services Team by e-mail (sales@bringmedrink.com) immediately, with Photos of the incorrect product(s) received together with your order number. Our Team will then work with you to identify the best way forwards. Incorrect items are also covered by the Consumer Rights Act.

Can I change my delivery address?

If you contact us quickly this is usually possible – please send us a message on our form here with the required changes and we’ll do our best to resolve for you.

I should have received my order by now but I haven’t’?

If your order is late, please let us know by emailing us and we will investigate this and resolve the matter as soon as possible.

What if I just change my mind?

We are able to accept returns in certain circumstances if you’ve changed your mind. View the full Returns Policy here.

Do you offer Free Delivery?

Due to the costs of using premium couriers and the weights of our products, free delivery is not a service that we’re currently able to offer. We try and be as fair as possible regarding delivery costs and charge on a “per box” basis

Can I collect from you?

No. As an Online retailer, we’re not currently set up for Click and Collect.

How do I know my payment/order information is secure?

We operate payment systems and order procedures that comply strictly to GDPR regulations. We don’t even see your card details – these are held by our payment processing partner. We also insist on all card payments being processed using 3D secure systems – which means the chances of fraud are virtually zero. This means that occasionally those otherwise valid payments will fail if you are unable to verify a 3DS check.
If you ever need us to remove your personal data, we have a policy for that too – just send us a message and we can remove all your personal data from our system.

How do you make sure it won’t break?

Breakages are rare but sadly do occur. We’re obsessive about refining and improving our packaging standards, and we think we’ve tried and tested virtually every solution available. We currently use a packaging system for glass that has breakage rates of 0.03%. It’s the only packaging solution on the market that is tested by being dropped on its corners etc… and it’s the only one that DPD approve.

Can I get discount for Bulk/Trade Orders?

Generally, we’re not able to beat any of our prices published on our site as we try to be very competitive within the market, however, we’re happy to look at items on a case by case basis where the order volume is significant so please ask us about anything specific you’re looking for in bulk.

Can you let me know when something is back in stock?

Absolutely. We have a great “email when back in stock” feature on our website. If you can’t find the product page, drop us a message and we’ll subscribe you to the stock notifications list so you’ll know as soon as it’s back in stock